We are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your purchase, we offer the following Refund and Returns Policy to guide you through the process.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
• Time Frame: You must initiate the return within 7 days of the purchase date. Items returned after this period may not be eligible for a refund or exchange.
• Proof of Purchase: A valid receipt or proof of purchase is required to process any return.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Customized Products: Any products that have been customized or altered at your request.
• Consumable Items: Items such as soldering irons, capacitors, and other consumables that have been used.
• Clearance Items: Products purchased on clearance or as final sale are not eligible for return or exchange.

3. Return Process

To return an item, please follow these steps:

1. Contact Us: Reach out to our customer service team at universaltechelectronicskenya@gmail.com or +254 716 189568 to initiate a return. Please provide your order number and reason for the return.
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number. Please include this RA number with your returned item.
3. Shipping: You are responsible for the cost of shipping the item back to us. We recommend using a trackable shipping service to ensure your return reaches us safely.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

• Original Payment Method: Refunds will be issued to the original payment method used for the purchase. Please allow 7 days for the refund to appear in your account.
• Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error (e.g., wrong item shipped, defective product).

5. Exchanges

If you wish to exchange an item for a different product, please contact our customer service team. Exchanges are subject to product availability. If the desired item is unavailable, we may offer a refund or store credit.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including covering the return shipping costs. Please provide photos of the damage or defect to expedite the process.

7. Warranty

Some products may be covered by a manufacturer’s warranty. Please refer to the product documentation for specific warranty details. Warranty claims are handled directly with the manufacturer.

8. Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please contact us at:

Universal Tech Appliances
Mtwapa Kenya
Email: universaltechelectronicskenya@gmail.com
Phone: +254 716 189568

We value your business and are committed to ensuring your satisfaction with every purchase. Thank you for choosing Universal Tech Appliances.